Crucial conversations : tools for talking when stakes are high
tarafından
Patterson, Kerry, 1946-., author.
Başlık
:
Crucial conversations : tools for talking when stakes are high
Yazar
:
Patterson, Kerry, 1946-., author.
ISBN
:
9780071401944
Fiziksel Tanımlama
:
xv, 240 p. : ill. ; 23 cm.
İçerik
:
FOREWORD TO THE SECOND EDITION FOREWORD TO THE FIRST EDITION PREFACE ACKNOWLEDGMENTS CH. 1: What’s a Crucial Conversation? And Who Cares? 1 CH. 2: Mastering Crucial Conversations The Power of Dialogue CH. 3: Start with Heart How to Stay Focused on What You Really Want CH. 4: Learn to Look How to Notice When Safety Is at Risk CH. 5: Make It Safe How to Make It Safe to Talk About Almost Anything CH. 6: Master My Stories How to Stay in Dialogue When You’re Angry, Scared, or Hurt CH. 7: STATE My Path How to Speak Persuasively, Not Abrasively CH. 8: Explore Others’ Paths How to Listen When Others Blow Up or Clam Up CH. 9: Move to Action How to Turn Crucial Conversations into Action and Results CH. 10: Yeah, But Advice for Tough Cases CH. 11: Putting It All Together Tools for Preparing and Learning Afterword What I’ve Learned About Crucial Conversations in the Past Ten Years ENDNOTES
Özet
:
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Konu Başlığı
:
Interpersonal communication.
Kişilerarası iletişim.
Interpersonal relations.
Kişilerarası ilişkiler.
Yazar Ek Girişi
:
Patterson, Kerry, 1946-.,
Switzler , Al,
Grenny, Joseph,
McMillan, Ron,
| Library | Materyal Türü | Demirbaş | Yer Numarası | Durumu / Lokasyon / İade Tarihi |
|---|
| Ekonomi Kütüphanesi | Kitap | EKOBKN0006246 | 153.6 CRU 2002 | Merkez Kütüphane Genel Koleksiyon |