Foreword ix Preface xiii Introduction xv Part I Developing Yourself as a Leader 1 (54) 1 Becoming Self-Aware 3 (16) The Importance of Introspection 2 Being a Leader of Character 19 (10) Integrity and More 3 Learning Self-Discipline 29 (8) Taking Control of Your Time and Your Calendar 4 Managing the Electronic World 37 (10) The Latest Challenge to Today's Leaders 5 Working for the Boss 47 (8) The Trials and Opportunities of Subordinates Part II Leading Others 55 (54) 6 Teaching, Coaching, Mentoring, and Counseling 57 (18) Growing Leaders Through New Ideas and Feedback 7 Building Your Leadership Model 75 (6) A Framework for You and Your Associates 8 Hiring 81 (10) Putting the Right People in the Right Jobs in the Right Way 9 Inspiring Your People 91 (12) Establishing and Maintaining Joy 10 Firing 103 (6) The Role of the Leader Part III Leading Organizations 109 (88) 11 Taking Over 111 (10) The Vital Nature of the Transition 12 Mission, Vision, and Values 121 (10) Establishing the Foundation for Successful Organizations 13 Creating a Strategic Plan 131 (12) A Road Map to Success 14 Decentralizing and Getting Feedback 143 (6) A Twin Dilemma 15 Reaching Out in All Directions 149 (6) Building Bridges and Brain Trusts 16 Making the Tough Decisions 155 (6) Eight Useful Checks 17 Leading During Crises and Change 161 (10) Keeping Cool and Flexible 18 Dealing with the Downside 171 (10) Failures, Rumors, and Criticisms 19 Handling the Media 181 (8) Building Important Partnerships 20 Leading Nonprofits 189 (8) The Unique Challenges and Opportunities Part IV Bringing It All Together 197 (18) 21 Final Thoughts 199 (16) Thirty Fundamentals of Leadership Suggested Reading 215 (4) Leadership Education Programs 219 (4) Acknowledgments 223 (2) Index 225