Whether you are going to the Netherlands on a business trip or to work there for a while, or have regular contact with Dutch people in your own country, being prepared for Dutch culture will make your stay more effective and your interactions more satisfactory. People from all corners of the world involved in government, business and culture come into contact with the Dutch and are often frustrated by their directness, their critical attitude, and their sometimes slow decision-making processes. This handy volume helps you to understand these characteristics and highlights the many good attributes of the Dutch as well, too. For example, they may drive a hard bargain, but once agreement has been reached, their word is their bond. As in previous editions, this updated version of Dealing with the Dutch focuses on Dutch values and norms, but also takes into account the economic, social and cultural changes that the Netherlands is undergoing.