Service supply chain systems : a systems engineering approach
tarafından
 
Choi, Tsan-Ming, editor.

Başlık
Service supply chain systems : a systems engineering approach

Yazar
Choi, Tsan-Ming, editor.

ISBN
9781138028296

Fiziksel Tanımlama
xiv, 154 pages : illustrations ; 25 cm.

Seri
Communications in cybernetics, systems science and engineering, ISSN: 2164-9693 ; Volume 8.

İçerik
Preface -- Editor bio -- Contributing authors -- Introduction -- Service supply chain management : a systems engineering approach -- Theoretical advances -- Dynamic coordination of service supply chains -- Signs in service supply -- Challenges to management accounting in the new paradigm of service -- Managing service supply chains in the big data era : a system of systems perspective -- Industrial applications and cases -- Evaluation of discrete event simulation software to design and assess service delivery processes -- The impact of power structure on service supply chain management -- Resilience and complexity in a maritime service supply chain's everyday operation -- Fast fashion retail operations services: an empirical study from consumer perspectives -- Subject index.

Özet
Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally crucial decisions in supply chain management such as product shipping problems are no longer important. Here, a service supply chain is defined as a supply network that transfers resources into services or servitised products, with or without physical products, to satisfy customer needs. As a result, managing a service supply chain system requires innovative strategies with new models. Currently, there is an absence of a comprehensive reference source that provides the state-of-the-art findings on this important topic. It will thus be significant to develop a well-balanced edited volume that includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems. This book is a pioneering text on service supply chain systems. It features papers which adopt the systems engineering approach in conducting service supply chain analysis. It includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems. It will be a good reference book for industrialists and academics who are interested in the service industry, service operations, service management, and service sciences.

Konu Başlığı
Customer services.
 
Müşteri hizmetleri.
 
Customer relations.
 
Müşteri ilişkileri.
 
Business logistics.
 
İşletme lojistiği.

Yazar Ek Girişi
Choi, Tsan-Ming,


LibraryMateryal TürüDemirbaşYer NumarasıDurumu / Lokasyon / İade Tarihi
Ekonomi KütüphanesiKitapEKOBKN0005763658.7 SER 2016Merkez Kütüphane Genel Koleksiyon