pART 1 CONTEXT Chapter 1 Management Today Opener• Smart People Create their Own Futures The New Workplace Whot .İs arı org::ıııiz, ıtion) Productivity and organizational performance Changing nature of organizations Managers and the New Workplace Who are the managers? Accountabiliry and managcrial pcrforrnance Changing nature of managerial work The Management Process Furıctions of nıan::ıgernent ı\ıfanageri:ıl acrivities arıd nıles 1\1an:ıgcrial agend::ıs arıd networks M:ın:ıgeri~ıl skills and conıpeteııcies The Challenges Ahead The 21" ccntı.ıry work environrnerıt Career rcadiness imperarives Chapter Summary List of Key Terms $ /nteractive Journa/ Features Chapter 2 i\ıLın:ıgeıncnt Across Functions-Information Systeıııs InteractiveJournal In Practice Environment and lnformation Technology Opener: Learııing in a Virtua/ World External Environments of Organizations What is cornpetirive advantage? The general environment Thc specific cnvironmenr Customer-Driven Organizations What do custorners warıt? Internal aııd extcrual custoıners Custoıııcrs aııd quality operatiorıs 1 2 3 4 4 5 6 6 8 9 9 10 13 I3 15 15 16 17 18 16 11 19 20 20 21 21 23 23 23 24 • • Contents Chapter Summary List of Key Terms 9) /nteractive Journal Features Management Across Functions-Purchasing lnteractiveJourııal lıı Practice Chapter 6 Strategic Management and Entrepreneurship Opener: Get and Stay Ahead With Strategy Strategy and Competitive Advantage 89 The strategic rnanugemern process 89 Mission, values and objectives 90 SWOT Aııalysis 92 Levels and rypes of strategy 93 Strategy Formulation 95 Portfolio planning 95 Cornpetitive strategies 96 Product life cycles 97 Emergent strategies 99 Strategy lmplementation 99 Nlanagement practices and systems 99 Strategic leadership and top management tearns 100 Corporate governance 101 Strategy and Entrepreneurship 101 Who are the entrepreneurs? 102 Eııtrepreneurship and srnall busincss devcloprnent l 02 Entrepreneurslıip ancl large enterprises 104 Chapter Summary 104 List of Key Terms 106 S) lntersctive Journal Features Managenıent Across Functions-Accounting Interactive J ourrıal ln Practice Chapter 7 Controlling-To Ensure Results Opener: Facts Can Be Your Best Friends How Controls Work Stepsin the control process Effective controls Types of controls Control strategies Organizational Control Systems Management process controls Employee discipline systems lnformation and fınancial controls Operations Management and Control Purchasing control 86 87 81 79 88 103 98 107 108 108 l 10 111 113 113 114 114 116 116 116 Contents O lnvcntory coııtrol Quality control lntregrating Planning and Controlling Wh.ır is management by objectivcs? Perfonnance objectives lnternal control and self marıagement Chapter Suınmary List of Key Terms S lnteractive Journal Features Maııagenıent Across Functions-Manufacnıring 117 lııteractiveJourn:ıl in Practice I 12 117 118 118 119 120 121 121 122 PART 3 ORGANIZING Chapter 8 Organizing-To Create Structures Opener: Structures Must Support Objectives and Strategies Organizing asa Management Function What is organİ7, atioıı strucrure? Forma! aııd infornıal strucrnres I low structures work Traditional Organizational Structures Functioııal structures Divisioııal structures M.atrix structures Developments in Organization Structures Team stnıctures Nerwork structures Organizing Trendsin the Modern Workplace Shorter clıains of command Lcss uııity of coınmaııd Widcr spans of control Morc delegation and empowermcııt Deceııtralizatioıı with centralization Rcduced use of staff Chapter Summary List of Key Terms S lnteractive Journal Features Chapter 9 Organizational Culture and Design Opeııet: Design for lntegration and Empowerment Organizational Culture What strong cultures do 123 124 124 [25 125 126 126 127 128 129 129 130 133 133 133 134 135 135 136 136 137 Manageınent Across Functions-Human Resources 13 5 Interactive jourrıal in Practice 132 138 139 139 O Contents Qualiry and contimıous iınprovement lnformation Technology Utilization E1ectronic offices ancl e-comrnerce Inforın::ıtion needs of organizatiorıs Inform, ıtion systenıs and rıetworks Organizational Learning What is a learning organization? K.nowledge ınanageınent Chapter Summary List of Key Terms O /nteractive Journa/ Features Manageınent Across Functions-Sales and Marketing 32 IntenıctiveJournal ln Practice 27 26 26 26 29 29 31 32 33 35 Chapter 3 r Globalization and lnternational Management Opener: Live and Work in a Global Village Processes of Globalization The ııew Europe The Americas Asia und thc Paci fic Rim Africa Environment of lnternational Business Forms of internatiorıal business Multinatiorıal corporations Cornplications of global operations Fthical issues in internarional business Culture and Global Diversity Silcnt l::ınguages of culrure Values and national culrures Essentials of cross-culrural understanding Management Across Cultures Are manageınent theories universal? Global org.ınizational learning Chapter Summary List of Key Terms O lnteractive Journal Features M.anagement Across Functions-Manufacturing Interactive jouma] Iıı Practice Chapter 4 Ethical Behavior and Social Responsibility Opener: Make this World a Better Place What is Ethical Behavior? Alternative views of ethical behavior Cultural issues in ethical behavior 36 37 37 38 39 39 40 40 41 42 43 44 46 48 49 50 50 52 52 53 51 45 54 55 56 57 Ethics in the Workplace What is an ethical dilemma? Ratioııalizations for unethical lıehavior Factors influcncing ethical behavior Maintaining High Ethical Standards Ethics training Whistleblowing Man:ıgeıııent supporr Forıııal codes of ethics Corporate Social Responsibility Social responsibility and perforıııaııce Social resporısibiliry in action Social responsibility and the legal enviroıınıcııt Chapter Summary List of Key Terms t; ) lnteractive Journal Features Manageıııeııt Across Functions-Business Law InteractiveJournal In Practice PART 2 PLANNING AND CONTROLLING Contents 58 • 58 59 60 63 63 63 64 65 65 66 66 67 68 69 66 62 Chapter 5 Planning-To Set Direction Opener: Know What You Want to Accomplish How Planning Works The pl:ınııing process Benefits of planniııg Types of Plans Short-r::ınge and long-range plans Strategic and operarional plans Policies and procedures Project schedules and budgets Planning and Decision Making The decisiorı ırıaking process Pl::ıııning as problem solving Planning environnıents Planning Tools and Techniques Forecasting Contingency plaruıing Scenario planning Benchmarking• Parricipation and involvement Role of Staff Plaııners 70 71 71 72 74 75 75 76 76 77 77 81 82 83 83 83 84 84 85 85 O Contents Elements of orgunizational culture Oirections in Organizational Cultures Leaclcrship arıd orgarıizationnl culture Organizational culture and diversity Ethical organizatioııal culnıres Organizational Design Bureaucratic desigııs Adaptive clesigns Contingencies in orgaııizational design Subsystems and Work Process Design Subsystcrns design Work processes Ilow to reengineer core processes Chapter Summary List of Key Terms 9) lnteractive Journa/ Features Management Across Functions-Operations Managernent Irıteractive Journal In Practice Chapter 10 Human Resource Systems Opener: Make People Your Top Priority Human Resource Management I hını an resource planning Corrıplex legal eıwironınent Attracting a Ouality Workforce The recruitiııg process The selection process Developing a Ouality Workforce Employee orientation Training arıd clevelopnıent Perforrnaııce appraisal Maintaining a Ouality Workforce Career plaııning and developnıent Work-life balaııce Retentioıı aııd turnover Coıııpensation and benefits Labor-ınanageınenr relations Chapter Summary List of Key Terms lnteractive Journal Features Managernent Across Functioııs-International Opera ti ons Inreractive journal ln Practice 139 140 141 142 143 143 143 144 145 146 146 147 148 150 151 141 149 152 153 153 154 155 155 157 159 161 161 162 164 164 164 165 166 167 168 169 165 160 Content