BIS 2009 Keynote Speech -- Using Process Mining to Generate Accurate and Interactive Business Process Maps -- ADW Workshop -- ADW 2009 Chairs{u2019} Message -- Improving Database Retrieval on the Web through Query Relaxation -- Using Semantics to Personalize Access to Data-Intensive Web Sources -- Deep Web Queries in a Semantic Web Environment -- AKTB Workshop -- AKTB Workshop Chairs{u2019} Message -- Identification of Unexpected Behavior of an Automatic Teller Machine Using Principal Component Analysis Models -- Business Process Transformation Grid: An Empirical Model for Strategic Decision Making Towards IT Enabled Transformations -- Research of the Calendar Effects in Stock Returns -- The Issues Concerning the Application of Multiple Evaluation Methods for the Projects in Lithuanian Companies -- Control View Based Elicitation of Functional Requirements -- Market-Driven Software Project through Agility: Requirements Engineering Perspective -- On the Adaptation of Foreign Language Speech Recognition Engines for Lithuanian Speech Recognition -- Analysis of the Share Price Bubbles in the Baltic Countries -- Data Quality Issues and Duel Purpose Lexicon Construction for Mining Emotions -- ECONOM / Enterprise X.0 Workshop -- Enterprise X.0 and ECONOM Workshops Chairs{u2019} Message -- From Research to Business: The Web of Linked Data -- Framework for Value Prediction of Knowledge-Based Applications -- In Quest of ICT Value through Integrated Operations: Assessment of Organisational {u2013} Technological Capabilities -- e-Business in the Construction Sector: A Service Oriented Approach -- Business Patterns in Ontology Design -- Towards Models for Judging the Maturity of Enterprises for Semantics -- EeLT Workshop -- EeLT 2009 Workshop Chairs{u2019} Message -- eLearning in the Web 2.0 Era {u2013} Lessons from the Development of the Lingro.com Language Learning Environment -- ESHE Workshop -- ESHE 2009 Workshop Chairs{u2019} Message -- Process Methodology in ERP-Related Education: A Case from Swedish Higher Education -- Using FERP Systems to Introduce Web Service-Based ERP Systems in Higher Education -- Applied Business Intelligence in the Making: An Inter-University Case from Swedish Higher Education -- Case Study-Design for Higher Education -- A Demonstration in the Data Warehouse Environment -- Off-the-Shelf Applications in Higher Education: A Survey on Systems Deployed in Germany -- LIT Workshop -- LIT 2009 Workshop Chairs{u2019} Message -- The Need to Incorporate Justice into Negotiation Support Systems -- Building-Up a Reference Generic Regulation Ontology: A Bottom-Up Approach -- Legal Aspects of Functioning of the Social Network Sites -- A Support System for the Analysis and the Management of Complex Ruling Documents -- Legal Advisory System for the Agricultural Tax Law -- Identifying the Content Zones of German Court Decisions -- SAW Workshop -- SAW 2009 Workshop Chairs{u2019} Message -- Guideline for Evaluating Social Networks -- Connected Traveller, Social Web and Energy Efficiency in Mobility -- Designing Social Support Online Services for Communities of Family Caregivers -- SDS-SOA Workshop -- SDS-SOA 2009 Workshop Chairs{u2019} Message -- Towards High Integrity UDDI Systems -- QoS-Aware Peer Services Selection Using Ant Colony Optimisation -- Supporting Service Level Agreement Creation with Past Service Behavior Data.