Foreword ix Preface xiii Acknowledgments xvii Chapter 1 The Need for Measurement in a Changing Environment 1 Analytics Give Companies a Competitive Edge 3 Everybody s Doing It 3 Transcending Borders 4 Slim Down, Do More 5 Everybody Wins 5 Changing Workforce 6 Who s Working Today? 7 How Are Employers Responding to Generation Z? 10 The Boomers Are Still Here 11 What about Generation X? 12 So Now What? 13 Notes 14 Chapter 2 What Exactly Is Predictive Analytics, and Why Is It Useful? 17 Workforce Planning 19 Workforce Optimization 20 What Can Analytics Do for You? 21 Using Macroeconomic Data at Wells Fargo 23 Reducing Turnover with Unstructured Data 25 Notes 27 Chapter 3 The State of Human Capital Analytics 29 Profiling the Early Adopters 32 Barriers and Key Enablers to Success 38 Notes 40 Chapter 4 From Data to Action 41 The Continuum of Analytics 43 Taking Action 48 Designing the Study 52 Conducting the Study 53 Other Differentiators 55 Notes 57 Chapter 5 The Big Data Conundrum 59 Death by Dashboard 61 What to Do 64 Descriptive Analysis 65 How Much Data Is Big? 66 Ethics and Other Considerations 68 The Career Perspective 69 The New Art of HR 70 Big Data: Passing Trend or Here to Stay? 72 Notes 73 Chapter 6 The Future of Talent Investments 75 Tools and Technology 79 Talent Acquisition and Management 80 Learning Customization 82 The Future Workforce 84 Notes 85 Appendix A 2014 Human Capital Analytics Study (Making Human Capital Analytics Work): October 2014 87 Quick Facts 89 Purpose and Overview of the Study 90 The Organization, Structure, and Operation of Human Capital Analytics Practice 92 Project Selection Types and Use of Analytics 95 Maturity, Progress, and Success 102 Summary 106 Appendix B Driving Talent Development with Data 107 Introduction 109 Understanding Human Capital Analytics 110 The Human Capital Analytics Continuum 113 How to Start a Measurement Strategy 116 When Human Capital Analytics Pay Off 122 Conclusion 123 Sources 125 Appendix C Training Case Studies 127 ACS: Analysis of a Call Center Agent Turnover 129 Chrysler LLC: Sales Consultant Training 134 Chrysler Academy: Sales Manager Training 138 US Bank: Retail Branch Manager Training 142 Sun Microsystems: New Director Training 146 Appendix D Leadership Development Case Studies 151 National Grid: Foundations of Leadership 153 ConAgra Foods: Foundations of Leadership 157 Appendix E Mentoring Case Study 163 Sun Microsystems: University Mentoring Program 165 Appendix F Social Learning Case Study 171 Sun Learning Services: SUN Learning eXchange (SLX) 173 Appendix G Performance Management Case Study 181 VF Corporation: Measuring the Impact of Performance Management Maximizing Performance 183 Appendix H Words of Wisdom from Human Capital Analytics Practitioners 189 About the Author 195 Index 197.