General Introduction PART I: KEY DIMENSIONS OF ORGANIZATIONAL CRISES, CRISIS MANAGEMENT AND CRISIS COMMUNICATION Chapter 1: Living in a Crisis Society Chapter 2: What Is a Crisis? Definitions and Typologies Chapter 3: Crisis Management (I) General Perspectives: From Anticipation to Resilience Chapter 4: Crisis Management (II): Staged Approaches - Before, During, and After Crisis Chapter 5: Crisis Communication (I): Rhetorical and Text-oriented Approaches Chapter 6. Crisis Communication (II): Strategic and Context-oriented Approaches Chapter 7: Crisis Communication Across Cultures PART II: INSIDE THE RHETORICAL ARENA Chapter 8: The Rhetorical Arena: A New Theoretical Framework Chapter 9: Consumers and Citizens: Emotions and Social Media Chapter 10: News Media: Mediatization and Crisis Journalism Chapter 11: Intermediaries: Trade Associations Chapter 12: Managers and Employees: Inside the Organization Epilogue: The Future of Organizational Crisis Communication: Agendas for Research, Education, and Practice