Retail functions -- Store-based retailing-food and near-food -- Store-based retailing-general merchandise -- Online retailing -- Cross-channel retailing -- Vertical players-manufacturers and verticals -- Growth strategies -- The internationalisation of retailing -- Retail branding and positioning -- Corporate social responsibility -- Store location-trading area analysis and site selection -- Merchandise and category management -- Pricing -- Marketing communication -- In-store marketing -- Customer relationship management -- Buying-strategy and concepts -- Logistics-physical distribution -- Logistics-supply chain management and information management -- Monitoring operational and financial performance -- Index.