PART I: THE LANDSCAPE FOR PERFORMANCE DASHBOARDS -- CHAPTER 1: What Are Performance Dashboards? -- The Context for Performance Dashboards -- Agent of Organizational Change -- Pretenders to the Throne -- Composition of Performance Dashboards -- Summary CHAPTER 2: The Context for Performance DashboardsBusiness Performance Management -- Business Intelligence -- Summary -- CHAPTER 3: Assessing Your Organizational Readiness -- A Clearly Defined Strategy -- Strong, Committed Sponsorship -- A Clear and Urgent Need -- Support of Mid-level Managers -- Appropriate Scale and Scope -- A Strong Team and Available Resources -- A Culture of Measurement -- Alignment between Business and Information Technology -- Trustworthy and Available Data -- A Solid Technical Infrastructure -- Summary CHAPTER 4: Assessing Your Technical ReadinessBusiness Intelligence Maturity Model -- Five Stages -- Maturity Dynamics -- Summary -- Note -- CHAPTER 5: How to Align Business and IT -- Pitched Battles -- Alignment Tactics -- Summary -- PART II: PERFORMANCE DASHBOARDS IN ACTION -- CHAPTER 6: Types of Performance Dashboards -- Overview -- Dashboards in Depth -- Operational Dashboards -- Tactical Dashboards -- Strategic Dashboards -- Summary -- CHAPTER 7: Operational Dashboards in Action -- Overview -- 1-800 CONTACTS -- Richmond Police Department CHAPTER 8: Tactical Dashboards in ActionOverview -- Arizona State University -- Rohm and Haas -- Summary -- CHAPTER 9: Strategic Dashboards in Action -- Overview -- Cisco: A Metrics-driven Organization -- Kingdom of Bahrain -- Summary -- PART III: CRITICAL SUCCESS FACTORS: TIPS FROM THE TRENCHES -- CHAPTER 10: How to Launch, Manage, and Sustain the Project -- Sell the Project -- Sell to Staff -- Secure Funding -- Manage the Project -- Develop the Dashboard -- Sustain the Project -- Summary -- CHAPTER 11: How to Create Effective Performance Metrics Understanding MetricsCharacteristics of Effective Performance Metrics -- Designing Effective Metrics -- Summary -- CHAPTER 12: How to Design Effective Dashboard Displays -- Overview -- Before You Start -- Guidelines for Creating Displays -- Guidelines for Designing Charts -- Summary -- Notes -- CHAPTER 13: How to Architect a Performance Dashboard -- Display Architectures -- Data Architectures -- Types of Architectures -- CHAPTER 14: How to Deploy and Integrate Dashboards -- Where to Start and Finish? -- Centralized Approach -- Distributed Approach.