I MODEL THE WAY 1. Clarify values by finding your voice and affirming shared values 2. Set the example by aligning actions with shared values II INSPIRE A SHARED VISION 3. Envision the future by imagining exciting and ennobling possibilities 4. Enlist others in a common vision by appealing to shared aspirations III CHALLENGE THE PROCESS 5. Search for opportunities by seizing the initiative and by looking outward for innovative ways to improve 6. Experiment and take risks by constantly generating small wins and learning from experience IV ENABLE OTHERS TO ACT 7. Foster collaboration by building trust and facilitating relationships 8. Strengthen others by increasing self-determination and developing competence V ENCOURAGE THE HEART 9. Recognize contributions by showing appreciation for individual excellence 10. Celebrate the values and victories by creating a spirit of community.