Software manual (component of ITC’s portfolio of e-tools, based on business management paradigm: The Business Management System (BMS)), aimed at trainers and consultants who wish to diagnose and confirm needs before designing their interventions - allows creating a company profile, defining business objectives, designing an enterprise strategy, verification of the strategy, building production and marketing capabilities and specifying transaction-level tasks; provides instructions on installation, and information on system requirements to run the product; explains different pages/screens of the programme.