Part I Introduction to Industrial Service Design: What is industrial service design? 1. Introduction to Industrial Service Design (Satu Miettinen) Part II Industrial Service Design in Practice: Sharing industrial service design case studies 2. Customer Experience and Service Employee Experience: Two Sides of the Same Coin (Kirsikka Vaajakallio, Tuuli Mattelmaki, Virpi Roto and Yichen Lu) 3. Applications of Service Design in the Software Industry: Service design practices of understanding, mapping and collaborating through Autodesk (Pelin Arslan) 4. Materialising Contexts Through Design for Service Narratives (Katarina Wetter Edman) 5. Service Design at Scale (Bernadette Geuy) 6. Industrial Service Design in China (Bo Gao and Gabriele Tempesta) Part III Hands-On Industrial Service Design: Designers talking about industrial service design 7. New Eyes on Value Creation: Case study: Tetra Pak (Marcus Gabrielsson and Malin Oreback) 8. Service Innovation at Volkswagen: Putting services into the core of the business (Marianna Recchia and Julia Kleeberger) 9. Facilitating Corporate Partnerships (Katrine Rau) 10. Co-Design of Change: Why changing what people do should be the key ingredient in service design (Reima Ronnholm) 11. Introducing Design Thinking to Large, Technology-Oriented Companies (Marjukka Makela) 12. How Service Design Thinking Empowers the Evolution of Corporate Human Resources (Arne van Oosterom, Michal Steckiw and Adolfo Martini) Part IV Tools for Industrial Service Design: Service design tools for industry 13. A Heuristic to Increase the Innovativeness Potential of Groups (Mauricio Manhaes) 14. What Happens Before Service Design? (Paula Bello) 15. Designing A Service-Dominant Business Model in the Industrial Context (Katri Ojasalo) 16. The SINCO Lab Concept: Agile technology-aided experience prototyping toolkit (Simo Rontti) 17. The Design Impact Chart: A tool for scoping your service design project (Erik Widmark and Susanna Nissar) 18. Video in Service Design (Heikki Tikkanen, Titta Jylkas, Jaana Jeminen and Satu Miettinen).