Preface i Stephen Burgess, Victoria University, Australia Chapter I lnformation Technology in Small Business: lssues and Challenges 1 Stephen Burgess, Victoria University, Australia Part I: Small Business and Information Technology Chapter il Adoption and Use of Computer Technology in Canadian Small Businesses: A Comparative Study 19 Linda Duxbury, Car/eton University, Canada Yves Decady, Statistics Canada, Canada Ange/ Tse, Carleton University, Canada Chapter ili Information Systems Development Outcomes: The Case of Song Book Music 48 M. Gordon Hunter, University of Lethbridge, Canada Chapter IV Information System Check-Up as a Leverage for SME Development 63 Aure/io Ravarini, Cattaneo University, Ita/y Marco Tagliavini, Cattaneo University, ltaly Giacomo Buonanno, Cattaneo University, Jtaly Donatella Sciuto, Politecnico di Milano, Italy Chapter V Modeling Technological Change in Small Business: Two Approaches to Theorizing lnnovation 83 Arthur Tatnall, Victoria University, Austra/ia Chapter VI Unique Challenges for Small Business Adoption of Information Technology: The Case of the Nova Scotia Ten 98 M. Gordon Hunter, University of Lethbridge, Canada Monica Diochon, St. Francis Xavier University, Canada David Pugsley, St. Francis Xavier University, Canada Barry Wright, St. Francis Xavier University, Canada Chapter VII Franchising and lnformation Technology: A Framework 118 Ye-Sho Chen, Louisiana State University, USA Robert Justis, Louisiana State University, USA P. Pete Chong, Gonzaga University, USA Chapter VII I Use of Decision Support Systems in Small Businesses 140 Yanqing Duan, University of Luton, UK Russell Kinman. University of Luton, UK Mark Xu, University of Portsmouth, UK Chapter IX Computer Security in Small Businesses-An Example from Slovenia 156 Barut Werber, University of Maribor, Slovenia Part il: Small Business, the Jnternet and Electronic Commerce Chapter X Factors lnhibiting the Collaborative Adoption of Electronic Commerce Among Australian SMEs l 78 Kristy Lawrence, University of Tasmania, Australia Chapter XI Web lnitiatives & E-Commerce Strategy: How Do Canadian Manufacturing SMEs Compare? 193 Ron Craig, Wilfrid Laurier University, Caııada Chapter XII The Role of SMEs in Promoting Electronic Commerce in Communities 209 Celia Romm, Ceııtral Queensland University, Australia Wal Taylar, Central Queensland University, Australia Chapter xnı Strategies for Consultancy Engagement for E-Business Development-A Case Analysis of Australian SMEs 227 Shirley Bode, Edith Cowan University, Australia Janice Burn, Edith Cowan University, Australia Chapter XIV Building the Professional Services E-Practice 246 Dieter Fink, Edith Cowan University, Australia Chapter XV How a Procedural Framework Would Assist SMEs in Developing Their E-Business Strategy 261 Anthony Stiller, University of the Sunshine Coast, Australia Chapter XVI Management's Contribution to lnternet Commerce Benefit-Experiences of Online Small Businesses 279 Simpson Poon, Charles Sturt University, Australia, and The University of Hong Kong, Hong Kong Chapter XVII Options for Business-to-Consumer E-Commerce in Developing Countries: An Online Store Prototype 299 Robert Klepper, Southern Illinois University-Edwardsville, USA Andrew Carrington, Southern !llinois University-Edwardsville, USA Chapter XVIH Electronic Commerce Opportunities, Challenges and Organizational lssues for Australian SMEs 316 Mohini Singh, RMIT University, Australia Chapter XIX Training for E-Commerce Success in SMEs 334 Yanqing Duan, University of Luıon, UK Roisin Mullins, University of Luton, UK David Hamblin, University of Luton, UK About the Authors 349 lndex 358