About the author -- Introduction -- The what and why of mentoring -- What is mentoring? -- What is the difference between coaching, mentoring and sponsoring? -- How will mentoring benefit you and your team? -- Individual or group mentoring : what is best for your team? -- The how of mentoring -- What makes an effective mentor : success factors, attitudes and communication -- What's your style? : the essential mentor: the manager-mentor; the executive mentor : the all-inspiring mentor -- Factors influencing success or failure in the mentoring process -- The step-by-step individual mentoring programme -- Be a successful mentor and manager -- Being both a mentor and a manager : how to switch from one to another -- Use mentoring to increase commitment and motivation in your team -- Improving your own leadership and interactive skills through mentoring -- Cross-mentoring and e-mentoring: exciting new ways of working -- Conclusion -- Bibliography -- Index.