Başlık:
Crucial conversations : tools for talking when stakes are high
Yazar:
Patterson, Kerry, 1946-., author.
ISBN:
9780071401944
Fiziksel Tanımlama:
xv, 240 p. : ill. ; 23 cm.
İçerik:
FOREWORD TO THE SECOND EDITION FOREWORD TO THE FIRST EDITION PREFACE ACKNOWLEDGMENTS CH. 1: What’s a Crucial Conversation? And Who Cares? 1 CH. 2: Mastering Crucial Conversations The Power of Dialogue CH. 3: Start with Heart How to Stay Focused on What You Really Want CH. 4: Learn to Look How to Notice When Safety Is at Risk CH. 5: Make It Safe How to Make It Safe to Talk About Almost Anything CH. 6: Master My Stories How to Stay in Dialogue When You’re Angry, Scared, or Hurt CH. 7: STATE My Path How to Speak Persuasively, Not Abrasively CH. 8: Explore Others’ Paths How to Listen When Others Blow Up or Clam Up CH. 9: Move to Action How to Turn Crucial Conversations into Action and Results CH. 10: Yeah, But Advice for Tough Cases CH. 11: Putting It All Together Tools for Preparing and Learning Afterword What I’ve Learned About Crucial Conversations in the Past Ten Years ENDNOTES
Özet:
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Copies:
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Library | Materyal Türü | Demirbaş | Yer Numarası | Durumu / Lokasyon / İade Tarihi |
|---|---|---|---|---|
Arıyor... | Kitap | EKOBKN0006246 | 153.6 CRU 2002 | Arıyor... |