Introduction -- The immigrant's son -- Lil and Max -- Max Sharp & son -- Rosalie -- A new kind of project -- Starting at the top -- Murray, Eddie, and Issy -- London -- ITT Sheraton -- Community and culture -- Chris Sharp and Terry Fox -- A new business model -- Building our culture -- Selling our culture -- The golden rule -- A competitive edge -- A fresh approach -- Washington -- The Pierre -- Bumps in the road -- Partners -- Amenities -- The early leaders -- Family developments -- Worldwide excellence -- Hawaii -- Japan -- The Caribbean -- Europe -- More bumps in the road -- Regent -- Prince Alwaleed -- A few bad apples -- In a league of our own -- A great place to work -- Meeting expectations -- The front lines -- Marketing our brand -- Continuing growth -- Staying ahead -- Creative crisis management -- Our true competitive advantage -- The best of the best -- The new leaders -- Three partners, four seasons