for academic education but also for providing guidance to managers, consultants, trainers, coaches and

Scholars and managers alike view service-based strategies as an effective instrument in

conversation between technical and non-technical managers at all levels; and to academics as a model rich with

knowledge economy means for managers, and why opportunities to leverage globally dispersed knowledge are

, details better practices for organizational learning, and offers strategies on how to control and manage a

manage knowledge Foster concrete, trusting and productive personal relationships among its members

historical context. Today the best managers in the world demand to know how things came to be as they are