$a CONTENTS -- Contents V -- Tables and Figures XII -- Abstract IV -- Acknowledgements XVII -- INTRODUCTION -- (i). Introduction 1 -- (ii). The Focus of research 2 -- (in). The Design of research 3 -- (iv). The Organization of the thesis 3 -- CHAPTER I THE CONTENT OF THE RESEARCH -- INTRODUCTION 5 -- 1.1. An Open Systems Approach to Organizational Control 5 -- 1.2. Organizational Control in a Changing Environment 8 -- 1.3. Budgetary Control 11 -- 1.4. Budgetary Control and Openness to Change 21 -- 1.5. Empirical Focus on Bank Planning And Control 23 -- 1.5.1. Development of Planning and Control Function in Banks 23 -- 1.5.2. Empirical Focus on Bank Planning and Control 25 -- 1.6. Cross - Country Planning and Control Studies 30 -- 1.6.1. Studies in Developed Economies 30 -- 1.6.2. Studies in Developing Economies 31 -- 1.6.3. Control. Organizations and Turkey 33 -- 1.6.3.1. Some Background Information about Turkey 33 -- 1.6.3.2. Organizational Control Studies 36 -- 1.7. The Research Propositions 40 -- 1.8. Conclusion 44 -- CHAPTER II THE METHODOLOGY OF THE RESEARCH -- INTROTUCTION 45 -- 2.1. Epistemological Debate on Research 45 -- 2.2. The Conduct of the Study 48 -- 2.2.1. The Research Site 48 -- 2.2.2. The Fieldwork in Practice 48 -- 2.2.3. The Research Measurements 53 -- 2.2.3.1 Budgetary Behaviour Measures 53 -- 2.2.3.2 Openness to Change Measures 54 -- 2.2.4. The Analysis and Ppresentation of Research Findings 57 -- 2.2.4.1 Macro Level 58 -- 2.2.4.2 Intermediate Level 59 -- 2.2.4.3 Micro level 59 -- 2.3. Limitations of the Study 59 -- 2.4. Conclusion 60 -- CHAPTER III ENVIRONMENTAL CHANGE IN TURKISH BANKING -- INTROTUCTION 61 -- 3.1. A Brief History of Turkish Banking 61 -- 3.1.1. Before the Republic (Pre-1923) 61 -- 3.1.2. After the Republic (Post-1923) 65 -- 3.2. A Review of Turkish Banking Industry 67 -- 3.3 The Results of Analysis 69 -- 3.3.1. Buoyancy of the Market 69 -- 3.3.2. Competitiveness of the Market 71 -- 3.3.3. Riskiness of the Market (1974-1991) 79 -- 3.4. Conclusion 83 -- CHAPTER IV THE CASES OF TWO STATE BANKS -- INTROTUCTION 85 -- 4.1. Macro Level 85 -- 4.1.1. Background to the Companies 85 -- 4.1.1.1. Craftbank 85 -- 4.1.1.2. Agribank 87 -- 4.1.2. Financial Status of the State Banks 89 -- 4.1.2.1. Craftbank 89 -- 4.1.2.2 Agribank 99 -- 4.2. Intermediate Level: the Structure of Organizations 95 -- 4.2.1. Craftbank 95 -- 4.2.2. Agribank 93 -- 4.2.3. The Organizational Budgeting and Planning Procedures 99 -- 4.2.3.1 Craftbank 99 -- 4.2.3.2. Agribank 103 -- 4.3. Micro Level: Openness to Change 105 -- 4.3.1. Craftbank 105 -- 4.3.2. Agribank 409 -- 4.4. Conclusion 116 -- CHAPTER V THE CASES OF TWO PRIVATE BANKS -- INTROTUCTION 119 -- 5.1. Macro Level 119 -- 5.1.1. Background to the Bank 119 -- 5.1.1.1. Workbank ? 119 -- 5.1.1.2. Sunbank 122 -- 5.1.2. Financial Performance 123 -- 5.1.2.1. Workbank 123 -- 5.1.2.2. Sunbank 120 -- 5.2. Intermediate Level 124 -- 5.2.1 The Structure of Workbank 124 -- 5.2.1.1. Organization-wide Planning And -- Control At Workbank 128 -- 5.2.1.2. Market Pressure For Structure: -- Strategic Planning Unit 128 -- 5.2.2. The Structure of Sunbank 130 -- 5.2.2.1. The Organizational Budgeting And -- Planning Procedures 132 -- 5.2.2.2. Performance Appraisal 134 -- 5.3. Micro Level: Openness to Change ; 135 -- 5.3.1. Subjective Indicators At Workbank 135 -- 5.3.2. Objective Indicators At Workbank 138 -- 5.3.3. Subjective Measures At Sunbank 141 -- 5.4. Comparisons of Findings From the Case Studies 147 -- 5.4.1. Financial Performance And Market Control 147 - 5.4.2. The Organizational Structures And Budgetary Procedures 150 -- 5.4.3. Micro Level: Analysis of Openness to Change Indicators 151 -- 5.5. Conclusion 159 -- 1 CHAPTER VI -- THE EFFECTIVENESS OF CASE BANKS -- INTRODUCTION 161 -- 6.1. The Characteristics of the Sample 161 -- 6.2. Reliabilitiy Test of the Survey Questionnaire 164 -- 6.2.1. Testing the Variation On Responses 165 -- 6.3. The Changes In the Market Share of the Case Banks 166 -- 6.4. Service Delivery Performance 169 -- 6.4.1. The Perception of Companies On Relationship Banking 175 -- 6.4.2. Changes In the Availability of Credit In the Past Three Years 175 -- 6.5. The Development of Non-bank Financial Markets 177 -- 6.6. The Effectiveness of Banks In International Trade 180 -- 6.7. Openness to Change And Financial Performance 182 -- 6.8 Conclusion 189 -- CHAPTER VII CONCLUSIONS -- INTRODUCTION 191 -- 7.1. Theoretical Implications 193 -- 7.1.1. Environmental Change 193 -- 7.1.2. Onganizational Structures And Control Practices 194 -- 7.1.3. Openness to Change And Effectivennes of Budgetary Control 197 -- 7.1.4. Organizational Change And Market Effectiveness 200 -- 7.2. Methodological Implications 202 -- 7.3. A Critical Review of the Study 203 -- 7.4. Conclusion 205 -- 7.5. Future Research Suggestions 206