Başlık:
The cost of emotions in the workplace : bottom line value of emotional continuity management
Yazar:
Hawkins Mitchell, Vali. author
ISBN:
9781931332651
9781931332583
9781931332682
Yazar Ek Girişi:
Fiziksel Tanımlama:
298 pages ; 22 cm.
İçerik:
Cover; Title Page; Copyright; Dedication; Foreword by Lyndon Bird, FBCI, The Business Continuity Institute; Foreword by Martin Greenwood; Table of Contents; Preface; Introduction: Bottom-line Impact of Emotions in theWorkplace; 1. Emotions and Spinning; 2. Some Workplace Spins Turn I nto Emotional Tornadoes; 3. Causes of Emotional Spinning; 4. Bullies and EmotionalTerrorists; 5. Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists; 6. Tools for Companies Dealingwith Bullies and Emotional Terrorists; 7. Emotional Continuity Management for Disasters. 8. Where Are We Going?Epilogue; References and Links; Glossary; Index; About the Author; Back Cover.
Özet:
Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad managers, office bullies to workplace violence.
Notlar:
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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Library | Materyal Türü | Demirbaş | Yer Numarası | Durumu / Lokasyon / İade Tarihi |
|---|---|---|---|---|
Arıyor... | Kitap | EKOBKN0005246 | 658.30019 HAW 2013 | Arıyor... |