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by 
Borsella, Ralph, editor.
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Alıntı: 
of Service, Product Quality, and Perceived Value on Customer Purchase Intention and Satisfaction
by 
Alves, Helena, (Social marketing researcher), editor.
Format: 
Alıntı: 
Entrepreneurial and innovative practices in public institutions : a quality of life approach /
by 
Ehrmann, Thomas, editor.
Format: 
Alıntı: 
-Meledo, and Gerard Cliquet -- Can Service Quality Be Standardized in a Franchise Network? The Case of
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