The handbook of service innovation

Başlık:

Yazar:

Agarwal, Renu, editor.

ISBN:

9781447165897

Fiziksel Tanımlama:

xl, 842 pages : illustrations, tables ; 24 cm.

İçerik:

Part I Innovation Definitions GovernanceStructure and Literature 2 A Critical Assessment of the Concept and Scope of Literature 5 A Review of the Literature 27 Literature Review and Directions for Future Research 52 Beyond the Firm and Towards Relational Cocreation 75 5 Exploring a Multidimensional Approach to Service Innovation 91 6 Innovation Service Types and Performance in Knowledge Intensive Business Services 109 Part IISkills and Capability Buildingin Service Innovation 123 20 The Architecture of Service Innovation 436 21 Innovation or Resuscitation? A Review of Design Integration Programs in Australia 457 22 Service Innovation Through an Integrative Design Framework 481 23 Services Innovation in a Circular Economy 501 Part VManagement Issues in ServiceInnovation 521 24 Illuminating the Service Providers Strategic Mandate on Realizing Apt Quality and Value Through Service Innovation 523 25 Cocreative Practices in Service Innovation 544 26 Managing Online User Cocreation in Service Innovation 575 7 On the Way to a Systematic Service Innovation Competence Framework 126 An Appraisal of Established and Novel Approaches 145 A Learning Framework 169 10 Foresight and Service Design Boosting Dynamic Capabilities in Service Innovation 193 A Longitudinal Analysis 213 12 Dynamic Capabilities for Service Innovation in Service Systems 236 Part IIITechnological Developmentsin Service Innovation 251 13 Role of Web 30 in Service Innovation 253 14 ServiceOriented Architecture as a Driver of Dynamic Capabilities for Achieving Organizational Agility 281 The Case for Patient Portals and Online Clinical Consultations 297 16 TechnologyDriven Service Innovation in the Banking Industry 319 Part IVDesigning Service Innovation 344 17 Systemic Development of Service Innovation 349 18 The Role of SocioTechnical Experiments in Introducing Sustainable ProductService System Innovations 372 19 Servitization as Innovation in ManufacturingA Review of the Literature 403 27 Practices for Involving Organizational Customers in Service Innovation 591 Part VIInternational Dimensions of ServiceInnovation 616 Location Choice and Subnational Regional Advantages in China 621 29 Innovative Strategies in Servicing International Markets from Ireland 641 Evidence from Australian Firms in Industrial Markets 662 31 Frugal Services InnovationLessons from the Emerging Markets and an Adoption Framework for FirstWorld Corporations and Governments 683 Part VIIService Innovation in the GovernmentSector 703 From CoDesign to CoProduction 706 Technocratic Reform and Beyond 727 34 Business Model Approach to Public Service Innovation 751 Predictability and Control Versus Creativity and Innovation 779 Epilogue 803 Terminology 805 Telif Hakkı

Özet:

Bringing together some of the world's leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization's managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.

Konu Başlığı:

Service industries -- Technological innovations -- Handbooks.

Hizmet sektörü -- Teknolojik yenilikler -- El kitapları.

Research, Industrial -- Handbooks.

Endüstriyel araştırma -- El kitapları.

Engineering.

Mühendislik.

Engineering Economics, Organization, Logistics, Marketing.

Mühendislik Ekonomisi, Organizasyon, Lojistik, Pazarlama.

Production/Logistics/Supply Chain Management.

Üretim / Lojistik / Tedarik Zinciri Yönetimi.

Industrial Organization.