Contents Preface 11 PART 1 Laying the Foundation Leader or Manager? 15 Studies 17 lf Maslow had been a Turk 20 Emotions Correspond to Culture 25 PART il Who is the Leader in Turkish Culture? The Gardener's Principle 33 Leaders Motivate and Change the Outcome 42 The Characteristics of a Leader in Turkish Culture 49 How Should Leaders in Turkey Conduct Themselves? 56 Timeless Leadership 64 Bad Leadership 70 Values in the Business World 79 Not Everyone Can be a Leader 86 Leaders in the Animal Kingdom 91 The End of the Omnipotent Leader 95 Managing Corporate Culture 101 Just How Accomplished are These CEOs? 106 Giuliani's Principles of Leadership 111 Level Five Leadership and Charisma 116 An Obstacle for Professional Managers 121 Managing New Generations 126 10 MANAGING iN TURKISH CULTURE PART 111 How to Convert Potential into Performance What We Can Learn From Terrorists 135 How lnsights into Personality Can Help a Manager 139 How Much Leverage Do Our Strengths Give Us? 149 The Limit to Your Strengths 157 The Self-Fulfilling Prophecy 163 Can Menial Jobs be Done Well? 168 Fast and Simple Solutions 172 The Cornerstone of Corporate Success and Consistency: Trust 178 The Leader's lntegrity in Establishing Trust 186 Something We're Trying to Resolve in AII the Wrong Places: Motivation 193 Employee Engagement lncreases Profitability 198 The Role ofa Manager in a Performance Management System 209 A Task the Manager Cannot Delegate ln-House Coaching 215 Mentoring in Organizations 221 PART iV How Do You Get Strength from Numbers? The lmportance of Personality in Team Performance 229 Teams Characteristic of Turkey 232 Where Are We Going Wrong With Teamwork? 239 What We Learned After Eighteen Years of Teamwork 246 Success in Multicultural Teams 252 Why is it so hard to compromise? How can we make it easier? 256 Is Your Bucket Full? 264.