Machine generated contents note: Chapter 1. Introduction Chapter 2. Stating the Case for Open Services Markets Chapter 3. Harnessing the Economy-wide Potential of Service Sector Efficiencies The Benefits of Open Services Markets: Empirical Evidence Chapter 4 Acknowledging the Complexities of Services Reform Chapter 5 Globalisation and its Discontents: the GATS Critics Chapter 6 What the GATS Is - and Is Not Chapter 7 Addressing Criticisms of the GATS Chapter 8 Negotiating Challenges Under the GATS Chapter 9 Concluding Remarks Notes, References Boxes 1. Services in the global economy 2. General exceptions for services as provided for in GATS Article XIV 3. Addressing the service export priorities of developing countries Figures 1. Relationship between services employment and national income 2. Converging trends in services trade 3. Significance of services in selected countries' exports 4. Product market liberalisation in OECD countries 5. Declining costs of international telephone calls, 1983-99 6. Relative wage levels in service sectors 7. Declining costs for importing goods into the United States 8. A decade of de facto liberalisation: investment regimes in the 1990s Tables 1. Regulatory environments in service industries and electricity supply in OECD countries 2. The four modes of supply for international trade in services. 3. Exceptions for goods and services in WTO agreements.