Cover; Preliminaries; Contents; Foreword; Preface; 1 The management consultancy industry; 2 Professionalism and ethics; 3 Consultancy in a changing world; 4 The client-consultant relationship; 5 The entry phase; 6 Data collection and diagnosis; 7 Presenting advice and solutions; 8 Implementation; 9 Consultancy marketing strategies and tactics; 10 Finance and control issues; 11 Managing human resources; 12 Managing organizational change; 13 The role of the management consultant in the change management process; 14 Strategy formulation models; 15 Techniques, methods and models of consulting. 16 The impact of IT on consultancy practice17 Small and medium-sized firms; 18 Consulting in the public sector; 19 Large corporations; 20 Management consultancy for voluntary organizations; 21 Consulting internationally; 22 The role of the internal consultant; 23 Challenges and prospects: a SWOT analysis of the consultancy industry as it approaches the millennium; Index.