1. What is culture?: Models for analyzing culture ; The iceberg analogy of model ; Theories of intercultural relations ; Cross-cultural and intercultural communication ; Differences and similarities ; Contrast culture continuum ; Realistic cultural empathy ; Does culture matter? -- 2. Communicating across cultures: Communication and culture -- 3. Intercultural competence: Living and working in a multicutural world ; Intercultural competence ; Intercultural education, training, and research : an historical overview ; Public diplomacy : exchange of scholars, and study abroad ; Race relations, identity movements, and diversity training ; Understanding American culture ; The melting port myth ; Ethics and intercultural relations training ; The future of intercultural relations -- 4. Cross-cultural adaptation: The dynamics of cross-cultural adaptation ; Entry stress or culture shock ; Causes of culture shock ; The reactions or "symptoms" of culture shock and coping strategies ; Helping sojourners and through the adjustment cycle ; Reverse culture shock ; Cross-cultural education and training ; Types of programs ; Selection ; Impact on the family -- 5. Culture and identity: Who am I? ; Third-culture kids (TCKs) ; Multicultural persons ; Generational cultures -- 6. International conflict and intercultural relations: Foreign policy and culture ; The impact of the mass media ; International conflict ; National images ; Melodrama and tragedy ; Intercultural aspects of conflict ; Intercultural aspects of negotiation ; Culture and conflict resolution ; Intercultural relations and globalization.