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Peris-Ortiz, Marta, editor.

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quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001

Peris-Ortiz, Marta, editor.

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quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001

Ahlstrom, Joakim., author

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-class continuous improvement process. It provides practical advice on methods, tools, and leadership to help

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