1. Introduction: Are Services Special? / Ian Miles and Mark Boden -- 2. Neo-Schumpeterian Perspectives on Innovation in Services / Camal Gallouj and Faiz Gallouj -- 3. Dynamic Innovation Systems: What Is the Role of Services? / Johan Hauknes -- 4. European Service Sectors / Brigitte Preissl -- 5. Indicators of Innovation Activities in Services / Goran Marklund -- 6. Organization and Innovation Strategy in Services / Jon Sundbo -- 7. Beyond Technological Innovation: Trajectories and Varieties of Services Innovation / Faiz Gallouj -- 8. Supplier-User Interaction in Knowledge-Intensive Business Services: Types of Expertise and Modes of Organization / Jacob Norvig Larsen.