Acknowledgements; Foreword; Chapter I: Global Context; Chapter II: The Two Facets of ICT for Development; Chapter III: E-Government and E-Governance; Chapter IV: Evaluation of Outcomes/Impacts on Good Governance; Chapter V: Adopting a Transformative Approach in E-Government Systems Development; Chapter VI: A Generic Roadmap for ICT4D/E-Government Projects; Chapter VII: The eFez Project Roadmap; Chapter VIII: Technology Enablers for E-Government Systems; Chapter IX: Conclusion; Appendix: A synthetic View of Critical Issues for a Successful ITC4D/E-Government Project; References; Index.