Foreword xiii Acknowledgments xv Abbreviations xix Overview: Strengthening the analog foundation of the digital revolution 1 (48) Digital transformations---digital divides 5 (3) How the internet promotes development 8 (3) The dividends: Growth, jobs, and service delivery 11 (7) The risks: Concentration, inequality, and control 18 (7) Making the internet universal, affordable, open, and safe 25 (4) Analog complements for a digital economy 29 (7) Global cooperation to solve global problems 36 (2) Reaping digital dividends for everyone 38 (1) Notes 38 (1) References 39 (10) Spotlight 1 How the internet promotes development 42 (7) Part 1 Facts and analysis 49 (150) Chapter 1 Accelerating growth 50 (50) Connected businesses 51 (4) More trade, higher productivity, and greater competition 55 (15) Digital technologies can lead firms and countries to diverge 70 (3) The nexus of technology and regulation 73 (7) The future of markets 80 (2) Notes 82 (3) References 85 (15) Sector focus 1 Agriculture 90 (4) Spotlight 2 Digital finance 94 (6) Chapter 2 Expanding opportunities 100 (52) Connected people 101 (3) Creating jobs, boosting labor productivity, and benefiting consumers 104 (14) Labor market polarization can lead to greater inequality 118 (2) The race between skills and technology 120 (10) The future of jobs 130 (5) Notes 135 (3) References 138 (14) Sector focus 2 Education 146 (2) Spotlight 3 Social media 148 (4) Chapter 3 Delivering services 152 (47) Connected governments 153 (2) Greater state capability and citizen participation 155 (16) Digital technologies too often fail to empower citizens 171 (6) The gap between technology and institutions 177 (4) The future of public services 181 (1) Notes 181 (2) References 183 (16) Sector focus 3 e-health 190 (4) Spotlight 4 Digital identity 194 (5) Part 2 Policies 199 Chapter 4 Sectoral policies 200 (48) Making the internet universal, affordable, open, and safe 200 (3) Shaping the digital economy 203 (1) Supply-side policies: Availability, accessibility, and affordability 204 (17) Demand-side policies: Open and safe internet use 221 (7) Promoting the digital economy 228 (4) Notes 232 (3) References 235 (13) Sector focus 4 Smart cities 240 (4) Spotlight 5 The data revolution 244 (4) Chapter 5 National priorities 248 (44) Analog foundations for a digital economy 248 (1) The interdependence between technology and complements 249 (4) Regulations: Helping businesses connect and compete 253 (5) Skills: Making the internet work for everyone 258 (14) Institutions: Connecting for a capable and accountable government 272 (7) Digital safeguards 279 (2) Notes 281 (1) References 282 (10) Sector focus 5 Energy 288 (4) Chapter 6 Global cooperation 292 Internet governance 292 (5) Toward a global digital market 297 (6) Leveraging information for sustainable development 303 (14) Notes 317 (1) References 318 Sector focus 6 Environmental management 322 (4) Spotlight 6 Six digital technologies to watch 326